Please read this agreement carefully.
Accessing, browsing and using the Plantation Collection online store you agree to the following terms and conditions.
Tropical Fruit Worlds, Plantation Collection delivers using Australia Post and Sendle.
Plantation Collection delivers all international orders using Australia Post International / Startrack in Plantation Collection packaging.
Once your order is dispatched, you will receive an email containing your tracking number, which will allow you to track your delivery.
To ensure delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9 am – 5 pm.
If no one is at your specified shipping address when delivery is attempted, Australia Post will leave a card that will direct you to a local post office for collection.
Plantation Collection will not be held accountable for late deliveries, or loss or damage relating to late deliveries. Or in the event that the incorrect address is provided.
In the unfortunate event that a stock item is unavailable, we will get in touch with you for further shipping instructions using contact details originally provided.
When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.
Your order will require a signature upon delivery by Australia Post / StarTrack.
Please note: Plantation Collection, unfortunately, cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, requirements for imported food items, foreign taxes or other fees that be imposed will rest with the customer.
Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also, unfortunately, cannot mark any international order as a ‘gift’, due to law prohibitions.
Whilst all efforts are made to ensure tracking of International deliveries, Plantation Collection cannot be held responsible for the loss of item during the shipping process.
Refunds & Returns
We are committed to your satisfaction.
If for any reason you are not happy please email us at firstname.lastname@example.org.
You will be contacted by our staff within 2 business days to find a solution to your problem.
Claims for damaged or broken goods will only be accepted within 7days of receipt of the goods by email notification. Further instructions will then be given.